Within any organization, communication between the core business operations
and the IT group has traditionally been a challenging and adversarial
relationship. Most miscommunications between the two groups result from
misunderstandings related to software and other issues. Now the gap between
the business IT layers is beginning to close.
“My programmer doesn’t understand me! This software doesn’t
do what I need it to!” The deep sighs from the business side of an
organization are a familiar sound. Standardized applications are not a
perfect fit for the desired business processes, and customized applications
are costly and quickly outdistanced by real environmental conditions.
Management and departmental criticism of a company’s application
s... (more)